Portfolio: Strategic Impact
I build the systems that allow your people to grow.
My work spans accessibility, learning design, and leadership development. My goal is to help organizations strengthen their systems and build the capabilities that support long-term growth.
Scaling Leadership Capability in Hybrid Teams
Client: Hive Learning | Reach: 20,000+ Learners
Enterprise organizations urgently needed an inclusive, scalable solution to upskill managers and cut through the noise of remote work.
Overview
I scoped, researched, and designed a multi-module learning sprint for Leadership Works that challenged assumptions and introduced a new operating model for hybrid leadership.
Key Insights
- High Engagement: Achieved weekly active usage rates over 80% and an industry-leading NPS of +85.
- Systemic Change: Shifted leadership development from isolated events into a continuous workflow.
- Innovation: Positioned the client at the forefront of hybrid leadership development.
Analyzing SaaS Accessibility & Vendor Accountability
Case Study: ClickUp Platitudes vs. Practice
Accessibility in the B2B SaaS space demands more than comforting language—it requires execution, governance, and accountability.
Overview
This case study examines the gap between corporate claims and actual user experience by auditing a $300M productivity suite's platform and its outdated Voluntary Product Accessibility Template (VPAT).
Key Insights
- Platform Testing: Hands-on evaluation revealed significant barriers, including unlabeled buttons, improper DOM order, and focus traps.
- VPAT Analysis: Exposed a three-year-old document referencing inconsistent WCAG standards and lacking any remediation timeline.
- Leadership and Governance: Highlighted that outsourcing accessibility governance indicates a lack of organizational maturity; it must be treated as a core leadership competency.
Scalable Technical Upskilling
Project: Accessible by Design
Engineering teams often treat accessibility as a post-production checklist rather than a core engineering skill.
Overview
I built a responsive micro-course demonstrating the direct relationship between code structure and the accessibility tree, bridging the gap between compliance standards and front-end engineering logic.
Key Insights
- Technical Enablement: Moved accessibility concepts upstream, empowering engineers to build inclusively by design.
- Scalable Training: Created a reusable architectural model for onboarding new developers.
Building Organizational Empathy
Project: Hands-On with NVDA
Compliance audits rarely change behavior; technical teams need lived experience to understand the barriers they create.
Overview
In partnership with L’Étoile Education, I developed and led a practical workshop guiding cross-functional teams through the experience of navigating their own systems using screen readers.
Key Insights
- Risk Mitigation: Embedded accessible design into the culture, reducing technical debt at the source.
- Capability Building: Equipped teams with practical skills to test their own work, lowering reliance on external audits.
Strengthening CHW Advocacy Capability
Project: Curiosity‑Driven Advocacy (IHC Grant)
Community Health Workers across New Jersey needed a fresh, accessible approach to advocacy that honored their lived experience while helping them navigate complex systems with confidence.
Overview
As part of the Inclusive Healthy Communities (IHC) grant, I co‑designed and delivered a statewide learning program focused on accessibility, advocacy, and systems thinking. My primary contribution — The Confident Advocate module — introduced Curiosity‑Driven Advocacy, a framework that helps CHWs move beyond “helping” and toward addressing root‑cause system barriers.
Key Insights
- Framework Innovation: Combined Person‑Centered Planning, Human‑Centered Design, and Curiosity into a practical advocacy model.
- Behavior Change: Helped CHWs unlearn helper‑syndrome habits and adopt systems‑level thinking.
- Scalable Impact: Delivered a repeatable, accessible module used across statewide CHW cohorts.
Visualizing Accessibility Debt
Project: Comparative Learning Environment
Accessibility debt often remains invisible to stakeholders until it escalates into a legal risk.
Overview
I created a paired "Good vs. Bad" interactive environment that allows stakeholders to instantly see and hear how specific design choices impact user experience and business metrics.
Key Insights
- Systems Thinking: Provided a vivid illustration of how initial design choices impact downstream users.
- Decision Support: Delivered a practical tool used in coaching sessions to help leaders effectively prioritize remediation budgets.
Gamifying Competency Development
Project: WCAG Quest
Training teams on technical compliance standards is notoriously dry, often leading to low retention and minimal behavior change.
Overview
I designed a lightweight, game-based practice environment that allows learners to build confidence in identifying WCAG issues through a low-risk, interactive prototype.
Key Insights
- Instructional Innovation: Proved that technical compliance training can be highly engaging and memorable.
- Competency Modeling: Provided meaningful practice that reinforces actual behavior change over rote memorization.
Thought Leadership: Growth for ALL
Access, learning, and leadership work together to define a company's future and drive sustainable growth.
Overview
I write regularly on Substack about the intersection of accessibility leadership, learning ecosystems, and organizational growth, providing narrative clarity on complex systems.
Key Insights
- Focus: Explores how interconnected systems and design choices shape a company's long-term trajectory.
- Value: Delivers a values-driven framework for leaders looking to build inclusive, high-performing organizations.